Revision Terms, Conditions & fees

Last updated: 25 March 2023

All clients’ agreements are tied to and shall abide by the following terms:

#1. Revision for Main Keywords

  • No charges for unlimited revisions
  • Once keywords are confirmed, the client cannot request to revise the confirmed keywords
  • Clients are recommended to confirm within 3 working days to prevent delays in the launch of their campaign.

#2. Revision for Blogging Keywords

  • We shall provide 3 months’ worth of keywords for the client
  • No charges for unlimited revisions
  • Once keywords are confirmed, the client cannot request to revise the confirmed keywords
  • Clients are recommended to confirm within 3 working days to prevent delays in the launch of their campaign.

#3. Revision for Content Briefs Charges (Paid Ads & SEO)

1. Clients are given 2 revision opportunities to finalise our proposed content briefs before publishing.

Clients can only change factually incorrect facts (ie. Products/ Services that do not provide a certain benefit, guarantees, functionality, etc)

 

2. We are not able to change the tone and/ or style of writing that has already been agreed upon during the onboarding period.

 

3. 1st round of revision: The Client can provide unlimited requests for changes in the Content Briefs. The Content Specialists will clarify any vague request and ensure that the Client’s requests are as concise as possible before work commences. The Account Manager will also remind the Client that new changes submitted in the next round will be chargeable.

Once our Content Specialists have revised the Content Briefs, it will be considered final, and the Client has to approve the Content Briefs for publishing. At this point, the Client can make one more round of revision to touch up the Content Briefs. There should not be any drastic changes.

 

4. 2nd round of revision: The client can request for unlimited changes, but these requests should be based on those that are submitted during the first round. There cannot be new requests for changes. This will be the last chance for clients to finalise the content to be published.

Once revisions are completed, the client has to confirm that our Propose Content Briefs do not have any factually incorrect facts and approve for publishing.

 

5. Revisions Rate (After Clients have exhausted the 2 complimentary revisions)

  • $100 for unlimited new requests but no more follow-up revisions
  • $200 for unlimited new requests and 2 more follow-up revisions

3a. Specifically for Content written for SEO Main Keywords

If the client does not revert with the revisions for the Service Pages:

i. Between 1 to 2 months before the estimated campaign launch date, the Account Manager shall inform the Client on a weekly basis that the guarantees will become invalid by the first day of the 4th month if they did not revert.

 

ii. On the first day of the 4th month, the Account Manager will send an official email to the client that their Campaign guarantees have officially become invalid. The Account Manager will also inform the Client on a weekly basis that we shall close the project by the first day of the 7th month if they do not revert.

 

iii. On the first day of the 7th month, the Account Manager will send an official email to the client that they have officially forfeited the project and our obligation to provide any services for their campaign has become invalid.

 

iv. The Company shall not make any refunds, payments or work-for-free arrangements once the guarantee and/ or campaign have become invalid.

3a. Specifically for Content written for SEO Blogging Keywords

If the client does not revert with the revisions for the Service Pages:

i. Between 1 to 2 months after the estimated campaign launch date, the Account Manager shall inform the Client on a weekly basis that the guarantees will become invalid by the first day of the 4th month if they did not revert.

 

ii. On the first day of the 4th month, the Account Manager will send an official email to the client that their Campaign guarantees have officially become invalid.

 

iii. The Company shall not make any refunds, payments or work-for-free arrangements once the guarantee and/ or campaign have become invalid.

With more budget given, we can do more.

i. Clients are entitled to receive 2 monthly blogs published on their website if their monthly SEO Profile is $2000 or less.

 

ii.Clients are entitled to receive 4 monthly blogs published on their website if their monthly SEO Profile is between $2000 to $2999.

 

iii. Clients are entitled to receive 8 monthly blogs published on their website if their monthly SEO Profile is $3000 or more.

 

iv. For SEO Profile of more than $5,000, Clients can request readjustments for the number of monthly blogs.

#4. Revision for General Web Design Charges (Including template design for SEO Campaigns)

1. Clients are given 2 revision opportunities to finalise our proposed web design drafts before publishing.

Clients can only change factually incorrect facts (ie. Branding Fonts & Colours, Style of the design which was previously agreed upon during the onboarding period etc)

 

2. We are not able to change any last-minute content updates nor provide website maintenance-related services (eg. Updates of operating hours, logos, graphics, etc)

 

3. 1st round of revision: The Client can provide unlimited requests for changes. The Designers will clarify any vague request and ensure that the Client’s requests are as concise as possible before work commences. The Account Manager will also remind the Client that new changes submitted in the next round will be chargeable.

Once our Designers have revised the Content Briefs, it will be considered final, and the Client has to approve the web design drafts for publishing. At this point, the Client can make one more round of revision to touch up the web design. There should not be any drastic changes.

 

4. 2nd round of revision: The client can request unlimited changes, but these requests should be based on those that are submitted during the first round. There cannot be new requests for changes. This will be the last chance for clients to finalise the web design drafts to be published.

Once revisions are completed, the client has to confirm that our web design drafts do not have any factually incorrect facts and approve them for publishing.

 

5. Revisions Rate (After Clients have exhausted the 2 complimentary revisions)

  • $250 for unlimited new requests but no more follow-up revisions
  • $270 for unlimited new requests and 2 more follow-up revisions

 

6. New webpage/ landing page will be chargeable at $250 per page (excluding content)

  • Including content (less than 1000 words) will be chargeable at $1000 (Design with content/ copy)
  • Including content (more than 1000 words) will be quoted accordingly.

 

7. Website maintenance is not part of our SEO Services

i. We do not provide free web graphic designs nor updates on general company info (eg. Phone number, Office Location, Pricing info, testimonials, etc)

 

ii. We do not provide free assistance to fix web hosting issues, email issues, or creation of payment accounts (ie. Paypal, GrabPay, Paylah, etc) However, we are able to help provide free audit, diagnosis and advise for you to take the next step.

 

iii. A minimum fee of $50 per request will be chargeable. Depending on the complexity of your request, we shall quote accordingly.

#5. VSL Filming Penalties

1. If the client is late to the VSL Filming for:

i. 60 minutes, the client will bear 100% of the late penalty to compensate the videographer’s time (if any)

 

ii. 90 minutes, the client will be charged $75 for the late penalty to compensate for our time and 100% of the late penalty to compensate the videographer’s time (if any)

 

iii. 120 minutes, the client will be charged $100 for the late penalty to compensate for our time and 100% of the late penalty to compensate for the videographer’s time (if any)

 

iv. more than 120 minutes, it will be deemed as the client has cancelled and would have to pay the cancellation penalty

 

2. If the client cancelled or caused the VSL Filming to be cancelled:

i. For the 1st time, the client will bear 100% of the cancellation penalty to compensate the videographer’s time (if any)

 

ii. For the 2nd time, the client will be charged $300 for the cancellation penalty to compensate for our time and 100% of the cancellation penalty to compensate the videographer’s time (if any)

 

iii. For the 3rd time onwards, the client will be charged $500 for the cancellation penalty to compensate for our time and 100% of the cancellation penalty to compensate the videographer’s time (if any)