Best Marketing Agency Pte Ltd guarantees a 100% refund of all fees paid by the Client for the duration of the campaign if, at any point during the campaign period, the Client is dissatisfied with the services provided as measured by verifiable and measurable metrics, such as but not limited to, traffic, leads, or time to response.
To initiate a refund, the Client must notify Best Marketing Agency Pte Ltd in writing via email, clearly outlining the specific areas of dissatisfaction and providing supporting data demonstrating the failure to meet the agreed-upon metrics. Upon receipt of such notification, Best Marketing Agency Pte Ltd will review the provided information and, if deemed valid, issue a full refund of all fees paid to date and cease all work on the campaign.
To be eligible for this refund for lead generation campaigns, we request the following:
- Proof of all recorded calls made during the campaign period (Recorded with a VoIP software or any other call recording software)
- Proof that all leads were called at least a 1 hour time-frame upon the leads being generated
- Proof of a negative return on investment (bank statements should be furnished)
It is understood that during the campaign period, all intellectual property created by Best Marketing Agency Pte Ltd remains the property of Best Marketing Agency Pte Ltd. Upon completion of the campaign and in the absence of a refund request, ownership of all intellectual property will transfer to the Client.
Refunds will be processed via bank transfer or PayNow to the Client’s designated account within 7 business days of the refund approval.
It is understood that during the campaign period, all intellectual property created by Best Marketing Agency Pte Ltd remains the property of Best Marketing Agency Pte Ltd. Upon completion of the campaign and in the absence of a refund request, ownership of all intellectual property will transfer to the Client.
Refunds will be processed via bank transfer or PayNow to the Client’s designated account within 7 business days of the refund approval.
